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Have a question?
Explore our FAQs and find fast answers to your STEPtember questions.

Frequently Asked Questions

Need help?

If you cannot find the anwers in our FAQ page,  please email;

The STEPtember Support Team at


PLEASE NOTE: - Due to COVID quarantine the office line will go to a voice mail recording that will be converted to an email message. Response time to voice mail messages will be delayed. Please be assured that your call is important, and we will respond as soon as we can.

For a faster response - please email the STEPtember support team at


If you’d like to speak to someone directly, our phone lines are open between 9am and 6pm (EST) from Monday to Friday. 

646 340 1208

Monday to Friday 9am-6pm EST

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