FREQUENTLY ASKED QUESTIONS

Have a question?
Explore our FAQs and find fast answers to your STEPtember questions.

What is STEPtember?

STEPtember is a leading charity fundraising event that challenges people of all abilities and all fitness levels to aim for 10,000 steps, or the equivalent converted from over 60 different activities,  each day for the month of September. You'll join an incredible community of steppers from across the US who are passionate about moving cerebral palsy research forward. All funds raised support Cerebral Palsy Alliance Research Foundation (CPARF), a registered 501(c)(3) nonprofit organization, funding the brightest US researchers to change what's possible for cerebral palsy. 

Who is CPARF?

Cerebral Palsy Alliance Research Foundation (CPARF) is a nonprofit and a registered 501(c)(3) organization.  We are the organization behind the STEPtember challenge.

CPARF is the foremost organization in the world solely focused on cerebral palsy (CP) research. CP is the most common lifelong physical disability in the world, and it is one of the most underfunded.

The funds you raise during STEPtember will help us fund the brightest US researchers to move life-changing research forward, and change what's possible for cerebral palsy.

For more information on CP and the research we are funding today – visit cparf.org

When does STEPtember start and finish?

When do registrations open?

Registrations are now open!

Where does all the money raised go?

All funds raised by participants are directed towards life-changing scientific advances for people with cerebral palsy including research into the causes and treatment of cerebral palsy. Registration fees along with support from our corporate sponsors help to cover STEPtember campaign costs, advertising and other admin costs.

How has Covid-19 and isolation impacted people with CP?

Because of COVID-19, so many people with CP are having an especially tough time right now. Thirty-three percent of them can’t walk, and many of them aren’t getting stretched or moving in the ways they’re used to. No matter their level of involvement, many people are experiencing increased pain, decreased function, and increased anxiety.

Why is moving forward with CP research even more important now?

Cerebral palsy doesn’t stop. People with CP are experiencing more stress and more pain, along with many continuing to miss crucial appointments. Finding new ways to treat their chronic pain takes on renewed importance at this time. It’s also essential that we look toward the future and uncover ways to change what’s possible for cerebral palsy. The research we fund will help people who are here now and people who will be. Our mission is as urgent as ever.

How much does it cost to join STEPtember?

Registration is $30 for Adults and $15 for Chlidren (under 18yrs).

Can our organization register for STEPtember?

YES!  We have over 150 corporate organizations and community groups join us each year and we'd love to welcome you!

Can our school register for STEPtember?

Can I register from overseas?

If STEPtember does not operate in your country (Australia, France, The Netherlands and Turkey) you can still particpate with your organization by registering on the US site. International participants are not eliglble to win challenge prizes including the grand prize. 

Please note: All transactions and donations made to the US STEPtember site by people outside the US will be made in US dollars, and will most likely incur a foreign currency transaction fee. We advise that participants and donors from countries outside of the US should consult tax professionals for guidance regarding tax deductibility in their country.

Do I have to register again if I've participated in previous STEPtember campaigns?

Yes. If you've participated in a previous STEPtember campaign you will need to re-activate your account and complete registration for STEPtember 2021.

How do I make a donation?

To make a general donation to STEPtember, click on 'Donate' at the top right-hand corner of the STEPtember page.

If you wish to make a donation to a STEPtember participant or Team, you can search for their name here.  On their fundraising page, choose donate on right hand side of the screen, and follow the prompts.

How do I donate by check?

To make a donation by writing a check, click on 'Donate' on the person or team page that you wish to donate to. Fill in the amount you'd like to donate. On the next page, and your details, select the ‘check’ button located under ‘Payment Details’.

After you click on the ‘Donate’ button, you’ll receive an email with a document called a ‘Pledge’. Follow the instructions in the email write us a check and mail it to us.  Your donation will appear on the person or team fundraising page, when we have received and processed the check.

How do I share my donation page on my social channels?

You will find the icons for many social channels within the top of your fundraising page, simply select the channel you want to share to. You can also share a request for support from the Get Support page within your dashboard.

My donation didn't appear and I haven't been charged for it.

It sounds like something might have gone wrong. Please make sure you’ve completed all fields on the donation page. If this still doesn't work, use the contact form below to get in touch.

When the donation has been successfully processed, you will receive an email tax receipt.

How will my donation to Steptember appear on my bank statement?

By making a donation to a STEPtember team or particpant, you are supporting the work of Cerebral Palsy Alliance Research Foundation - abbreviated as CPARF.  The charge for your donation will appear on your credit card statement as “CPARF.”

Donations and Transactions in foriegn currency (non $US Dollars)

Cerebral Palsy Alliance Research Foundation (CPARF) is a US based entity classified by the Internal Revenue Service as a non-profit registered 501(c)(3) organization. All online transactions made on this site are in $USD. CPARF is exempt from federal income tax and donations made (by US residents) to our organization are tax-deductible to the extent allowable by US tax law. A copy of the IRS letter of determination declaring our tax-exempt status is available upon request.

All transactions and donations made to the US STEPtember site by people outside the US will be made in US dollars, and will most likely incur a foreign currency transaction fee. We advise that participants and donors from countries outside of the US should consult tax professionals for guidance regarding tax deductibility in their country.

Do I have to do 10,000 steps a day ?

STEPtember is about being mindful of our activity and setting goals to move and increase our daily physical activity. 10,000 steps a day is a lot for most people – but it’s only goal to aim for during STEPtember. The World Health Organization recommends that adults get at least 150 minutes of low to moderate intensity physical activity per week to maintain and improve your health. This means your steps throughout the day can contribute to your 150 minutes of target activity.

What if I can't step?

STEPtember is for everybody. No matter what your fitness or ability level.  Any way you move is an awesome way to move, and to keep STEPtember as inclusive as possible, we’ve created this exercise guide with some ideas for every ability level. STEPtember challenges everyone to get active however you can, and there are more than 60 activities that convert to steps.

How do I log steps and activities?

To log your steps and activities during the STEPtember challenge, you can either use the ‘My Dashboard’ page on the STEPtember website or use the STEPtember app.

How do I delete steps I’ve added by mistake?

If you make a mistake while entering your steps, log into the STEPtember website on a computer and scroll down to the bottom of the ‘My Dashboard’ page to see your logged steps. Then, simply click on the red cross next to the entry you wish to delete. If you have any issues contact the Customer Support team and we'll be able to help.

When is the deadline for fundraising/logging steps?

Access to log all your STEPtember steps for retroactive dates, up to September 30 will be open until Friday October 8, 2021. Donations to your fundraising can still be made up until midnight on Friday October 29th, 2021.

Do you have a pedometer I can purchase?

We no longer provide pedometers.  The STEPtember APP will connect with the health kit apps in most smartphones, as well as fitness trackers and smart watches. Alternatively there are a range of good value pedometers on Amazon.

How do I create a team?

During the registration process, the team lead will be able to enter the names and email addresses of up three additional team members. Each team member will then receive an invitation via email from the STEPtember website to join the team and complete their personal registration. It’s important that each team member has a unique email address during this process.

If you have already registered as an individual and wish to create a team;

1. Log in and go to your dashboard page.

2. On your dashboard page you'll see a range of options across the page - choose 'Create a Team'

3. On this page you can add a team name and invite people (not already registered) to register and join your team.

If you have friends already registered, please create your team and email the names of the participants to steptember@cparf.org and the STEPtember support team will connect them for you.

How do I join a team?

Your Team lead will be prompted to invite you during the registration process, so hold tight and wait for your invite to land in your inbox. You will then need to click on the link provided to register.

If you have already registered as an individual, please ask the team lead to email steptember@cparf.org sending a request to the STEPtember support team to connect your profile to their team.  Please note: there is a maximum of four people per team.

How do I change our team name?

If you wish to change the name of the team you are the lead of, please email our support team at  steptember@cparf.org  Let us know the current and new name of your team. 

Please note: -if the team name you want is alreay taken we will be unable to change it.  So make unique and engaging!!

How do I invite people to my team?

To add people to your team that are not already registered:

  1. Log in to your account
  2. Go to 'My Team'
  3. Team Member
  4. Select the option to Add Team Members and enter their details

They will then receive an email with further instructions to complete the registration process.

If you have colleagues or friends that have already registered that want to join your team, please send an email to steptember@cparf.org with the names of the participants and the STEPtember support team can connect them for you.

Can I have less than four people in my team?

Yes. You can have anywhere from one to four people in your team.

Can I have more than four people in my team?

Unfortunately, no. There is a set maximum of four people per team. You can however, have multiple teams created under an organization or group. If you have group of family and friends, for example-  nine ore more people - register by creating an organization / group. As part of this, you can create the first team, and then let others know what the group name is so they can search and join your group.

Can I participate as an individual?

Yes! Simply sign up as an individual during your registration. You can always invite team members down the track if you change your mind.

Can I be registered in more than one team?

No. Each participant is identified by their unique email address, which is paired to a single team.

I need to change the team I am in - How do I do this?

We can help you with that, just contact the Customer Support team via email at steptember@cparf.org and we'll give you a hand. Let us know which team you would like to join and we'll get it sorted.

How can I find fundraising sponsors?

Ask! It may seem scary, but most people are happy to help. An easy way to get started is to 'Start a Facebook Fundraiser' directly from your STEPtember page. It's a super easy way to raise funds as Facebook will help promote your fundraising for your STEPtember challenge and update your friends and family on your progress.


You can also share your STEPtember page on Linked-in, Twitter and Tik-Tok.  Go to our resources page and download our Social Media Tips & Tricks guide

How can I fundraise?

If you've never done any fundraising before don't stress as we're here to help! We've got lots of helpful hints and tips to get you on your way. Just visit our Hints & Tips page for ideas and information. 

If my sponsor makes a donation to my page or team page via the website, will they receive a tax receipt?

Yes. All donations receive a tax receipt that will be sent to their nominated email address immediately. Make sure your sponsors check their junk mail for their tax receipt if they haven’t received it.

Do I have to fundraise as a team or can I do my own activities?

That’s up to you! All funds raised by you and your Team Members will be combined to reach your team target.

Our team has reached our fundraising target, what happens now?

Your Team Captain can increase your team’s target at any time on the My Team page.

Do I have to wait for STEPtember to start before I can start fundraising?

No. You’re welcome to start fundraising as soon as you register.

Is the STEPtember website secure?

Yes. The STEPtember website uses SSL technology to encrypt your personal data when it is transferred from your browser to the website. Your personal details are protected on our servers, which are PCI DSS (Payment Card Industry Data Security Standard) compliant. We never store any credit card details on our servers.

Where can I obtain fundraising materials?

On the Resources page, at https://www.steptember.us/resources you’ll find a range of poster options you can use. There are ready-to-use flyers to print as well as range of social media tiles that you can customise to post to your followers.

What happens if I don’t reach my fundraising target?

Your fundraising target is just a guide to motivate you and your team throughout the challenge. Any fundraising you do will make a huge difference to cerebral palsy research and the millions of people with cerebral palsy around the world.

How do I change the organization if I made a mistake?

If you registered as part of the wrong organization, contact our customer support team and we'll help you with the change. Please let us know what organization you should be registered.

Do I have to be in an organization - it's just me Stepping?

No, not at all! We have so many different ways that you can be involved. If you just want to step on your own or with a team, but not as part of an organization, we would love to have you. This is available as part of the registration process.

Can’t find an answer to your question?

You can contact the STEPtember team directly via the form on the Contact Us page.

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