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FAQs

Have a question?
Explore our FAQs and find fast answers to your STEPtember questions.

What is STEPtember and 2025 key dates?

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Steptember is the leading workplace fitness challenge with a focus on health and wellbeing. Track your 10k steps a day throughout the month. All exercise can count as steps with the step calculator via the website and app. Raise funds to advance medical research and assitive technology for people with cerebral palsy and other disabilties.
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Step up for your month-long mood boost! 10k steps a day, done your way. Take your next meeting offline this STEPtember for the ultimate team-building exercise.

Get ready for a whole month of feel-amazing fitness. Sign up for Steptember now.

?KEY DATES:
Registration now open!
Registration closes: our registration never closes
Last day to log steps: October 6, 2025
Last day to receive donations/thank sponsors: October 31, 2025

Do I have to sign up again if I've participated in previous STEPtember campaigns?

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In short, YES.

If you have participated in Steptember in previous years and want to join us again for Steptember 2025, you will need to sign up again for the event. Don't worry, the sign up process is quick and easy!

If you have participated in Steptember previously select 'Returning stepper', and if it is your first time select 'First time stepper'. It's best to re-register on a laptop or desktop rather than a mobile device. We do not have this feature to do so on the app yet!

Note: If you no longer have access to your previous email address then please contact the Support Team so we can assist you.

    Once you have completed the registration process, you will have access to your exclusive Steptember 2025 dashboard.

    Forgot your password

    If you cannot remember your password and need to reset it, simply click on the "forgotten your password?" link displayed on the login page and you will receive an email with instructions on how to reset your password.



    We are so very excited to have you join us for Steptember 2025 and look forward to helping you reach your fundraising goals. If you have any further questions or need assistance with the joining process, please don't hesitate to contact our support team. Happy stepping!

    I forgot my password.

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    Step 1: Click on the Login Link

    To reset your password, you will first need to click 'LOGIN' on the steptember.us website. You can find this link in the top right corner of the page. Alternatively, you can click here to go directly to the login page.

    Step 2: Locate the "Forgot Password" Link

    On the login page, you will see a link that says "Forgotten your password?" Click on this link to begin the password reset process.

    Step 3: Enter Your Registered Email Address

    You will be prompted to enter the email address associated with your Steptember account. Make sure to enter the correct email address, as the password reset link will be sent to this email.

    Step 4: Check Your Email

    Once you have entered your email address, an email will be sent to you with a password reset link. Be sure to check your junk mail folder if you don't see the email in your inbox.

    Step 5: Follow the Link and Set a New Password

    Click on the password reset link in the email, this will take you to the website page where you can set a new password. Follow the instructions on the page to create a new password for your account.

    Changing Your Password Once You Are Logged In

    If you are already logged in to your Steptember account and just want to change your password, you can do so by following these steps:

    Step 1: Select 'My Account'

    From the drop down menu select 'My Account'

    Step 2: Select 'Reset Password'

    Type in your new password using the password requirements below:

    • minimum 10 characters

    • at least 1 Uppercase

    • at least 1 lowercase

    • at least 1 number

    • at least 1 special character (e.g. $ ! @)

    Step 3: Select 'Reset Password'

    A green tick will display to confirm that your password has been updated.

    Can I register from overseas? Is STEPtember available in my country? 

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    Absolutely! Even though you do not live in the US, you can still participate by registering on the US site - www.steptember.us

    By registering you will receive updates and reminders about the event, as well as access to our fundraising resources and tips.

    When you download the app, choose USA as the country as that is our STEPtember division that you've registered with.     If you already selected another country, please delete and re-install the app so you are brought back to the countries page.

    In short - STEPtember originated in Australia as a corporate employee engagement initiative and has been operating there since 2011. In 2017, CPARF secured the license to operate it here in the US and partner countries. 



    Also note we are not able to send prizes internationally.

    How much does it cost to join STEPtember?

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    Joining Steptember is FREE to all participants. That's right, you can join the event without any sign up fees!

    Can our school register for STEPtember?

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    Yes. You will be able to register online using your school's name as the organization name, which will group all your school’s teams under one banner.

    During registration, each participant will need a unique email address to register, and parental consent for anyone who is under 18 years old.

    If you are planning to sign up numerous teams, please ensure each team or individual selects the school's name from the list of organisations to be grouped together.

    For elementary schools, we recommend teacher participation, sponsored by the class. Teachers participate in fundraising initiatives from their students to support their fundraising and to build education and awareness of people living with cerebral palsy and other disabilities. This unites classes rather than dividing them into teams of 4 participants. We find this works best and is far easier for teachers to manage.

    Where does all the money raised go?

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    All funds raised by STEPtember participants support life-changing science and technology to reimagine what’s possible for people with disabilities. Your donations go towards early-stage research across the lifespan over community-informed focus areas: Chronic Pain, Early Detection & Intervention, Genomics, and Regenerative Medicine. Your donations help assistive technology startups that improve the lives and independence of disabled people.

    With funds raised from our STEPtember initiative, we inform and educate patients, improve treatment and health outcomes, and bring life-changing products and services to the people who need     it the most.     

    I only have one family email address; can we still sign up?

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    How to use multiple email addresses on Steptember


    The STEPtember site works by identifying each individual by their unique email address. Your email address becomes your username each time you login. Therefore, you cannot use the same email address on the website more than once.

    However, there is a way around this if you have a Gmail, Hotmail or Yahoo email accounts which allows you to create multiple email addresses that all link to the one account - By simply adding ‘+’ sign and a number and websites like ours will think it is a new email address. Simply allocate all your family members a number!

    For example, if my email is steptember@gmail.com you can reuse this email address by adding a “+” and a number i.e., ‘steptember+1@gmail.com’ 'steptember+2@gmail.com' 'steptember+3@gmail.com' etc. and our system sees it as a new account without having to create multiple accounts.

    If you do not have any other email addresses available, we recommend creating a free 'Gmail' account. It only takes few minutes.

    Where are Giveaway Winners announced?

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    All giveaway winners will be contacted directly and once we have their permission to announce their name we will do so via our social media platforms.

    Thank you for your participation in STEPtember and ensure you look out for other ways to win prizes via the STEPtember website and social media channels.

    How do I remove my account?

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    Removing Account

    Please keep in mind, there are no costs involved when you sign up, but if you would like to remove your account for this year, please reach out to our Support team for further assistance.

    Unsubscribing

    • If you would like to unsubscribe from email communication, simply click ‘Unsubscribe’ at the bottom of the email.

    • If you would like to unsubscribe from SMS communication, simply reply STOP to opt out.

    How can I find supporters to donate to me? How do I share my donation page on my social channels?

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    If you have never done any fundraising before we are here to help and while it may seem a little daunting to ask for a donation, most people are happy to support once they are asked.

    Our resource hub makes it easy to spread the word about STEPtember. Whether you are participating with friends and family or with your workplace, we have you covered! From digital templates to printable posters, these are all the tools you will need to help reach your fundraising and stepping goals. 

    There are a couple of ways you can share your donation page to help you reach your Fundraising goal.

    Share from Fundraising Page

    • Login to your Steptember Dashboard
    • Click on 'Share my Page'
    • Select the channel you want to share and you will be prompted to your personal social page.

    Copy URL Link from your Fundraising page

    Share a request for support from the ‘Get Donations' tab' on your dashboard

    • On the 'Get Donations' tab of your Dashboard you will find your personal fundraising page link and QR code to share to get donations.
    • There are also quick share buttons to share your personal fundraising page to your social networks such as Facebook and LinkedIn.
    • You can also use use our pre-written email templates to ask for support.

    Where do donors find their tax receipt?

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    A tax receipt will be sent to the donor's email address immediately after the gift is processed. The charge will be from 'CPARF' - the abbreviation of Cerebral Palsy Alliance Research Foundation.

    Please be sure to check your junk mail.

    You can also access your tax receipt via the Donor Login page.

    Do I have to fundraise as a team or can I do my own activities?

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    That is completely up to you! All funds raised by you and your team members will be combined to reach your team target. Any fundraising you do will make a huge difference to children and adults with cerebral palsy.

    Our team has reached our fundraising target, what happens now?

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    Great work! Why not keep the momentum going? Your Team Captain can increase your team’s target at any time by selecting 'My Team' from the drop-down arrow next to their name at the top right and then selecting 'Edit Team Page'.

    Do I have to wait for STEPtember to start before I can start fundraising?

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    Can I start fundraising as soon as I register?

    Yes, you can start fundraising as soon as you register for Steptember. We encourage all participants to get a head start and begin fundraising as soon as possible.

    To get a head start, check out our helpful fundraising resources! We provides tips and strategies for reaching out to potential donors and getting them to support your cause.

    What is the deadline for me to raise money?

    You have until midnight on October 31, 2025 to receive/make a donation for the Steptember 2025 campaign.

    This deadline is in place to ensure that all donations are properly processed and accounted for before the end of the year.

    Thank you again for your support and for choosing to make a difference through your donation!

    Is the STEPtember website secure?

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    Yes. The STEPtember website uses SSL technology to encrypt your personal data when it is transferred from your browser to the website. Your personal details are protected on our servers, which are PCI DSS (Payment Card Industry Data Security Standard) compliant. We never store any credit card details on our servers.

    So rest assured, your personal details are safe and secure when you use the STEPtember website. We are committed to protecting your privacy and providing a secure online experience for all of our users.

    If you have any further questions or concerns about the security of our website, please don't hesitate to contact our Support Team.

    What happens if I don’t reach my fundraising target?

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    Your fundraising target is just a guide to motivate you and your team throughout the challenge. Any fundraising you do will make a huge difference to children and adults living with cerebral palsy.

    When is the last day I can fundraise to?

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    You have until 11:59 pm PST on September 30 to receive a donation for the STEPtember 2025 campaign.

    How do I make a donation?

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    If you are looking to support an individual, team, or organisation through Steptember, you can easily make a donation through our website. Follow the steps below to make your contribution:

    Step 1: Search for the Fundraiser

    If you have not already received the unique fundraising link from the individual, team, or organisation you would like to support, you can find it on our website. Simply go to https://www.steptember.us/fundraiser-search to search for the specific fundraiser.

    Step 2: Choose Your Donation Amount

    Once you have found the fundraiser you wish to support, click on their page. You can choose from one of the pre-selected amounts or enter your own preferred amount to donate.

    Step 3: Complete Your Donation

    Follow the prompts to complete your donation. You may be asked to provide some personal information and payment details. Rest assured that all information is kept secure and confidential.

    General Donations

    Alternatively, you can make a General Donation to the Steptember campaign. This donation will go towards supporting all participants and their efforts to raise awareness and funds for people with cerebral palsy.

    Note: This is a general donation and will not be directed towards a specific individual, team, or organisation.

    My donation isn't showing and I Haven't Been Charged for it

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    If you've made a donation but it hasn't appeared on your profile or you haven't been charged for it, there may have been an issue with the donation process.

    First, make sure that you have completed all the required fields on the donation page. Sometimes, missing information can cause a donation to not go through successfully.

    When a donation is successfully processed, you should receive an email with a tax receipt from us. The charge on your credit card or bank would be from 'CPARF' - the abbreviation of Cerebral Palsy Alliance Research Foundation.

    If you haven't received this email (please also check your junk folder), it's likely that your donation was not processed successfully.

    I donated and have been charged but it has not shown on my profile or the person I allocated it to.

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    If you've been charged for a donation but it hasn't appeared on your profile or the person you allocated it to, it's possible that your donation has gone into the general donation pool.

    To resolve this issue, please contact our Support Team with the details of the donor's name, email, and the person the donation should be allocated to. Our team will be able to relocate the donation for you.

    What is a tax-deductible donation?

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    A tax-deductible donation is any donation that was not given in exchange for goods or services. Examples of payments that are not tax-deductible include:

    • Registration fees
    • Purchases of raffle tickets
    • The cost of attending fundraising dinners (even if the cost exceeds the value of the dinner)

    How will my donation to STEPtember appear on my bank statement?

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    Any donations you will appear as 'CPARF' - the abbreviation of Cerebral Palsy Alliance Research Foundation. 

    When is the last day I can make donations?

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    Only donations made by 11:59 p.m. PST on September 30, 2025, will count toward your final entry total for the Grand Prize Giveaway.

    If you are planning to make a donation, please note that you have until midnight on October 31, 2025.

    This deadline is in place to ensure that all donations are properly processed and accounted for before the end of the year.

    Thank you again for your support and for choosing to make a difference through your donation.

    How do I access tax receipts?

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    If the donation was processed correctly, you will have automatically received an emailed tax receipt.

    You may also access the tax receipt on via our Donor Login page. Select “login’ from the STEPtember homepage, then under “donor login” enter the email address used when making the donation. You will be emailed a link to your tax receipt, remember to check your junk mail if you do not receive.

    You can also access your tax receipt via the Donor Login page.

    How do I make an offline donation?

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    You may donate to a STEPtember participant by sending us a check so our support team can add it to their page!

    Please may the check payable to - Cerebral Palsy Alliance Research Foundation
    In the memo section, please write 'STEPtember' and the individual's name where the donation should be allocated to.

    You may send the check to:
    Cerebral Palsy Alliance Research Foundation
    Attn: Jasmine Ferrer
    500 7th Avenue, Floor 8
    New York, NY 10018


    We will send your tax receipt once received. 

    When is the last day I can make a donation?

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    You have until midngiht on 31st October 2022 to make/receive a donation.

    What is the Dollar Match Day Criteria?

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    If your donation is not matched please do not be disheartened as every donation received will still make a significant impact on our cerebral palsy community and help to support people living with cerebral palsy to live their best lives. We really value all your support, and hope that you are enjoying STEPtember!

    Certain criteria must be met for a STEPtember Donation to be matched (note all criteria must be met):

    • Donation must be made on a Dollar Match day
    • Donation was made to the applicable STEPtember Individual Fundraising page, Team Fundraising or Organisation Fundraising page via the steptember.us website

    Donation will NOT be matched if any of the below apply:

    • Donation made too early (before 12 pm EST)
    • Donation too late (after the CAP has been reached)
    • Donation made to a Facebook Fundraising Page
    • Donation was made as General STEPtember donation
    • Donation over $5,000 USD
    • Check donations

    Note:

    • Matched donations will appear on the participant’s fundraising page automatically.
    • CPARF will notify participants via our Facebook page when the Dollar Match Cap has been reached.

    How do I form a team and add team members?

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    You can create a team and invite team members during or after registration.

    The person who creates the team will be the Team Captain. Each team can have a maximum of four participants, including the Team Captain.

    During Registration

    1. Select 'Yes, I want to create a team' at the Set Up Your Team Step during registration.
    2. Choose a unique team name and select your team fundraising goal. Note: if you are having trouble coming up with a unique team name, try out the new 'Team Name Generator' option.
    3. Invite your team members. You can choose to invite up to 3 team members by clicking 'Add Another' and entering their First name, Last name and Email address Note: Please ensure spelling is correct so that team mates get the invitation to join.
    4. Each team member will receive an email invitation to join your team and complete their individual registration.

    After Registration

    If you are already registered as an individual and want to create a team, follow the steps below:

    1. Log in (via a webpage) to your Steptember dashboard.
    2. Scroll down to your dashboard and click 'Create A Team Page'.
    3. Create your team name and enter your fundraising goal.
    4. Click 'Create Team' and you will be taken to your 'My Team' homepage.
    5. Scroll down the page to 'Your Team Members' here, and select 'add member'.
    6. You can have up to four people in your team (including the Team Captain). Each invited team member will receive an email instructing them to complete their registration.
    7. Select the 'Team Members' to view your invited team members.

    NOTE: Members that have already registered but not accepted you invite should be in the ‘Invited Members’ section. Those that have not registered yet will be in the section ‘Your Team Members’.


    Can we have less than 4 people or more than 4 people on the team?

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    You can have less than 4 people on a team but you CANNOT have more than 4 people on a team. Teams are restricted to up to four people, including the Team Captain.

    You can have anywhere from one to four people in your team. We like to keep it easy for everyone and if teams get too large, individuals can sometimes get lost in the process. A little bit of competition between teams is always fun!

    What if I don't have enough people to form a team of four?

    We love teams of any size, so you can have a team of 2, 3 or 4 or step as an individual.

    Can teams join together to create a larger team?

    Yes, you can have more than one team and simply join them together under an Organisation. Alternatively, individuals can participate together under the organisation.

    How do I join a team?

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    Before Registration

    Your Team Captain will be prompted to invite you during the registration process, so hold tight and wait for your invite to land in your inbox (remember to check your junk mail).

    You will then be prompted to click on the "join my team" button and enter your details to complete your individual registration.

    After Registration

    If you are already registered and need to join a team, please ask your Team Captain to invite you and wait for your invite to land in your inbox (remember to check your junk mail). Before you click on the link make sure you are logged in first and then click the link to join your team.

    What is a Team Captain?

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    The Team Captain oversees registering the team, inviting, motivating and coaching team members. 
    As the Team Captain you will have access to your "teams dashboard".

    How do a large groups of friends and family participate together?

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    Even though the teams are set up with a maximum of four people, you are still able to link up these teams under one ‘Organization.’ 

    If you are a group of friends or family, you will need to first create an ‘organization’ so your teams can all be linked underneath this.

    1. Choose someone within your group of friends or family to be the ‘Organization Coordinator.’

    2. This person can then go ahead and register at https://www.steptember.us/ and select ‘Yes, I want to create an Organization’ on the ‘Organization Page’ of the registration flow.

    3. On the second step the Organization Coordinator will need to create a new Organization. 

    4. Once the Organization Coordinator has completed all registration steps the Organization Page will be ready for sharing. 

    5. The Organization Coordinator can invite friends or family members to either register as a Team or as Individuals participating under the organization. Note, if, your organisation would like to participate in teams, please ask staff to gather themselves into teams of 4 and elect a Team Captain.

    Can I participate as a Solo Stepper?

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    Absolutely! You have the option to sign up as an individual STEPper during your registration. You can always invite new people to register to become your team members down the track if you change your mind.

    How do I change my team name?

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    We strongly discourage changing team names from September 1 especially if you have already shared your team fundraising URL out to your network.

    If we change the team name, the URL (link to your STEPtember page) will also change. This then may impact people who are trying to use the original link you shared to donate and support you.

    If the team name urgently requires changing then please contact the Support Team with your Team name change request, otherwise we encourage you to keep stepping and sharing your current fundraising link.

    Note: Many Team names are already taken so your team and we cannot change your team name to a name that already exists or is very similar. All Team Names must be unique.

    You can check existing team names here: https://www.steptember.us/fundraiser-search

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    Can I be registered in more than one team?

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    No. Each participant is identified by their unique email address, which is paired to a single team.

    If you are already registered to a team and accept an invite from another team you will be moved across to the new team along with your STEP data and donations.

    I need to change the team I am in - How do I do this?

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    No worries, just ask your new team captain to send you an invite and follow the link - you will automatically be moved into your new team along with your STEP data and donations.

    How do I create an organization?

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    An Organization can only be set up by the Organization Coordinator as part of the registration process.
    1. Choose someone within your organisation to be the Organization Coordinator and to go ahead and register at https://www.steptember.us/
    2. Complete personal details and select "Yes" to the question "Are you stepping with your organization or school?"
    3. Next, select ‘Yes, I want to create an Organization or school’ on the ‘Organization/School Page’ of the registration flow.
    4. Enter in the details of your organisation, including Organization Name, organization size, departments (optional), industry, and set Organization Fundraising goal. You can create departments, e.g. Marketing, HR, Finance, Sales, etc. so that you can build some healthy internal competition.
    5. Once the Organization Coordinator has completed all registration steps the Organization Page and it's URL will be ready to share and invite colleagues to join in STEPtember.

    Employees can participate under your organization in teams or as individuals. If they choose to be in teams, STEPtember only allows a maximum of 4 people per team, however, you can have an unlimited number of ‘teams’ and 'individuals' registered under the one ‘Organization’.

    How do I join an organization?

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    During Registration:

    If you wish to join an organization that is already registered you can do this by selecting ‘Yes, I want to join an Organization’ on the ‘Organization Page’ of the registration flow.

    You will then be able to search for your organization to join. If your organization doesn’t appear in the search make sure to check the abbreviated and full name of the organization.

    Once you have selected your organization follow the prompts to complete your registration. You can either register as an individual or Create a team.

    After Registration:

    You can also visit the organization's fundraising page and click 'Join Us'.

    How do I change the organization if I made a mistake?

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    If you registered as part of the wrong organization, navigate to the correct organisation page and click the ‘Join Us’ button and you will be moved into the correct organization along with your STEP data and donations.

    If you need further help, please contact the Support team with the details of the organization you should be registered with.

     

    I registered without selecting my organization - what do I do?

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    No worries! Ensure you are logged in using the details you signed up with, then navigate to your Organization's fundraising page and click 'Join Us'. You will be asked to confirm that you want to join the organization, and may be prompted to select a department (if your organisation is using departments).

    If you need further help, please contact the Support team with the details of the organization you should be registered with.

    Do I have to be in an organization - it's just me Stepping?

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    No, not at all! We have many ways that you can be involved. If you just want to step on your own or with a team, but not as part of an organization, we would love to have you participate.

    This is available as part of the registration process by following the prompts to take you through to create your individual Fundraising page.

    Note you can still create or join a team or organization after you have completed your registration.

    My organization has participated in the past, do we need to register our organization again?

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    Yes, you will need to register your organization again this year. Each year is a unique event and requires a new registration.

    We recommend searching to see if someone has already registered with your organization for this year's event, and if not, you can become the Organization Coordinator and register it yourself!

    Are there any Organization Leaderboards?

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    Everyone in your organization can view the Organizations, Teams and Individuals progress throughout STEPtember by logging into their STEPtember dashboard, then selecting the leaderboard they want to view.


    This is split out by top steppers and top fundraisers. Note, you can click the 'Next' button to view the next page.

    If you want an overall list of all STEPtember participants this can be found on the STEPtember website: https://www.steptember.us/leaderboards-organizations

    Leaderboards are refreshed every hour - it may take some time to reflect recent steps/donations.


    If you are the Organization Coordinator you are also able to see each individual's progress by clicking 'Organization' in the top right drop down where your name is and then clicking 'Organization Members'. From here you can then click into each individual’s fundraising page where you can view their fundraising progress.

    PLEASE NOTE - you will not be able to see each individual's daily step count. You will only be able to see the accumulative total by looking on the organization’s leaderboard.

    Can our organization register for STEPtember?

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    Absolutely! You can register here.
    If you are interested in becoming a sponsor, please reach out to our Strategics Partnerships Manager, Jennifer Lavi at jennifer.lavi@cparf.org.

    What is a department?

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    The Organization Coordinator can set up sub groups known as departments that sit under the overall organization.

    Departments can have any number of participants in them and do not require a captain.

    They are often along the lines of any organisations own departments, e.g, HR / Accounting / Marketing or locations e.g New York, LA, Singapore, London office.

    How do I track or count my steps?

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    You can track your steps whichever way you prefer!

    • Download the STEPtember App, and choose "Start Activity" any time you are starting an activity you'd like to log.
    • Choose from our list of inclusive activities on the web platform or app.
    • Use your preferred wearable/app to track your steps and synch them with the STEPtember App!

    Please note prior to September 1, while you won't be able to log steps or activity via the dashboard on the website you will be able to log steps and sync wearables to the app. There is an overall single entry limit of 50k steps across website and app. Any stepping/activity data logged prior to September 1 will be wiped clear on August 31.

    Do I have to walk 10,000 steps a day?

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    10,000 steps a day is the STEPtember goal, however you can adjust your own daily step goal to suit your own situation. We recommend 10,000 steps a day for optimum health and overall well-being - but please feel free to adjust to suit your own personal circumstances.

    There are also many activity options which include options like housework and other at home activities which can be converted into steps on your dashboard and go towards the daily step goal. See our Step Converter on our Resource page. 

    Once registered you are also able to update your stepping goal via your dashboard. You may even like to challenge yourself by joining one of our stepping leagues taking 12,000, 15,000 and 20,000 steps per day.

    How do I log steps and activities via the website?

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    To log your steps and activities during the STEPtember challenge:

    1. Log in and click on your dashboard via the website Click on “Log My Steps” from the menu and input the steps and activities you have completed for the given date.
    2. After you have done this your steps will appear below in the "My Step Log" section.

    Please note prior to September 1, while you won't be able to log steps or activity via the dashboard on the website you will be able to log steps and sync wearables to the app. Any stepping/activity data logged prior to September 1 will be wiped clear on Auguest 31.

    Last day to log your steps and activity is 11:59 pm PST on September 30.

    I just logged steps and the total has not updated.

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    Sometimes the system can take a moment to update your STEPs or activity count. If this happens, close and re-open the app to refresh and the new total should appear.

    How do I delete steps I’ve added by mistake?

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    If you make a mistake while entering your steps, you can delete steps or activity by logging into your account on the website only.

    1. Log into your account 
    2. Click on ‘log my steps’
    3. Scroll down to see your logged steps.
    4. Click on the bin icon next to any entry you wish to delete. This will completely remove the entry so you can start again.

    NOTE: Steps and activity can NOT be deleted on the APP.

    When is the deadline for logging steps and activity?

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    Access to log your STEPtember steps that were completed between September 1 - 30 will be open until 11:59 pm PST on September 30. 

    Donations can still be made up until 11:39 pm PST on September 30. 

    What activities are available for step conversion?

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    You can convert almost ANY activity you do during STEPtember into steps!

    Our Step Converter has over 80 activities which you can log and convert towards your 10,000 steps a day.

    From adaptive sports, boccia, house cleaning, gardening and even playing with your pet – hit those 10,000 steps a day without even leaving the house.

     Of course, we also have the classics too like team sports, dance classes, yoga, swimming, bike riding and so many more inclusive activities available for step conversion this year, there is something for EVERYONE.

    Does STEPtember have an app?

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    YES! We have a brand new STEPtember App for 2025 so please delete any old STEPtember Apps and reinstall the new one.

    You can download the STEPtember App from your App Store:

    Click here for iOS users

    Click here for Android users

    Please also check out more information on the STEPtember App here!

    How do I setup an app account?

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    When you register for STEPtember, an app account is automatically created for you. You can log in to the app using your STEPtember website email and password.

    Please also check out more information on the STEPtember App here!

    The App is not working or cannot log into the App?

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    Firstly, ensure you have finalised your STEPtember registration as an App account is created once you have finalised your STEPtember registration.

    Whether or not you live in the US, we ask to choose USA on the app as that is our STEPtember division that you've registered with. We recommend deleting and re-installing the app so you are brought back to the countries page to ensure this hasn't caused issue in your login.

    Check here: https://www.steptember.us

    Next, check that you have the most up to date STEPtember App and you may need to delete any old STEPtember Apps and reinstall the new app.

     

    Click here for iOS users version - IOS is 6.0.0-2 OTA v11

    Click here for Android users version - Android is 6.2.0-89

    If you’re experiencing issues with logging in into our STEPtember App, make sure you've followed all our APP troubleshooting tips.

    Here are 4 quick tips to also help you:

    1. Triple check you are using the correct email address and password, and ensure spelling is correct (check if your CAPS lock is on)
    2. Reset your password in your account on the STEPtember website
    3. Check your WIFI/4G and disconnect from the WIFI
    4. Delete and re-download the app

    If you’re still having issues, you can:

    1. Reset your password in your account
    2. Log in again to the STEPtember website with your refreshed password
    3. Try to log in to the app again
    4. Check in with a colleague or family member – can they log into your account using your credentials via their STEPtember App? If they can log in successfully, please try to reset the network settings of your device. Please find below a link to the reset instructions. Please note, this will remove your saved Wi-Fi passwords, so please make sure you know them before continuing.

     

    For further assistance please check the below:

    How do I log steps using the App?

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    Within the STEPtember App there are multiple ways to track your activity.

     

    First option – Link Wearables

    1. Open the App
    2. Click MENU
    3. Click Link Wearables
    4. Connect your wearable device by selecting from the list of options

     

    SEE FAQ - What wearables can I connect to the app?

     

     Second Option - Log within Daily Step box

    1. Open the app
    2. Click on the blue + within the Daily Step box
    3. Select add STEPS or add ACTIVITY
    4. For adding STEPS: Choose the date and add your step count
    5. For adding an Activity: Choose the date, select the activity and add how long you did the activity for
    6. Click LOG STEPS/ACTIVITY and you can also share your activity to your FEED

     

    Third option – In Built Activity tracker

    1. Open the app
    2. Click ‘START ACTIVITY’ which will take you to the in-built APP step/activity tracker
    3. You will need to enable location permissions
    4. Click “START” and there will be a 3-2-1-GO countdown and then you can start STEPping!
    5. Once completed your STEPping select Stop and your activity will be logged (note if your activity is under 200m it will be considered too short and not recorded).

     

    Please note prior to September 1, while you won't be able to log steps or activity via the dashboard on the website you will be able to log steps and sync wearables to the app. Any stepping/activity data logged prior to September 1 will be wiped clear on August 31.

    How to delete STEPS using the App?

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    You will not be able to delete Steps or activity via the STEPtember APP.

     

    If you make a mistake while entering your steps, you can delete steps or activity by logging into your account on the website only.

     

    1. Log into your account
    2. Click on ‘log my steps’
    3. Scroll down to see your logged steps.
    4. Click on the bin icon next to any entry you wish to delete. This will completely remove the entry so you can start again.

    What wearable can I connect to the app?

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    This year we are pleased to have a larger pool of wearables you can connect to the app, making your STEPping easier than ever!

    You can connect either Fitness Activities, or your Daily Step Count from your preferred wearable. 

    Fitness Activities - These are walking or running activities recorded and measured by the GPS tracking on your wearable device.

    Activities like cycling, swimming etc will not be automatically synched to the app.  If they are converted to steps by your specific tracker, then they can be added in using the daily step count function.

    Daily Step Count – Must always be logged to the app by the user. Do this by going Daily steps+ > Steps > Log Steps.  The daily step count from your device will be pulled in to the app for you to log. 

    Note: at this time Google Health is not able to be connected however we are working on that for 2023 to replace Google Fit

    Please refer to the FitBit Guide to connect your FitBit wearable to the App.

    Devices Requiring a Third Party Connector: These devices require a connector to pull the data from the device into the app. For example, if you are using a Garmin device, and want to pull your step data into the app, you should first connect your Garmin to Apple Health, and then log your steps via the instructions above.

    The STEPtember app allows you to connect your wearable device to:

    Device/App Daily Step Count (logged via the instructions above) Daily Step Count via a Third Party Connector Fitness Activities 
    (as defined above, will automatically appear in your step total and event feed)
    FitBit   Via Google Fit
    Garmin
    Apple Health (iOS only)
    Google Fit (Android only)  
    Suunto  Via Apple Health
    Samsung Health (Galaxy Watch)  Via Apple Health
     Via Google Fit
    Fossil  Via Apple Health
     Via Google Fit
    COROS  Via Apple Health

    NOTE: If you did not connect your wearable during the app set up you can do it later by going into the App, click on ‘menu’ then ‘Link Wearables’.

    NOTE: If you are experiencing issues with your app, please go to your App store and ensure you are using the latest version of the App you can also run through APP Troubleshooting.

    How do I connect/disconnect my wearables?

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    Connect:

    On initial setup of the app, you would have been given an option to connect wearables.

     

    If you did not connect your wearable during the app set up, you can browse to the app menu and choose ‘Link Wearables’ to connect / disconnect them.

     

    See FAQ What wearables can I connect to the app?

     

    Disconnect:

    You will need to go to the app menu and choose ‘Link Wearables’, and then select to un-link the connection. Once done on the app, you will need to also go to your wearable account and ensure that you have removed the app access there too. Please refer to your device’s support site for instructions on how to remove a connected 3rd party app.

    How does the app track my activity?

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    The STEPtember App uses the inbuilt GPS system in your smartphone to track your fitness activity when using the ‘Start Activity’ button.

    If you link the app to a wearable, then the app will use the devises GPS and location systems to track your steps, which are then loaded in to the STEPtember App.

    The app is reporting different steps, locations and/or distances?

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    Some participants might experience slight inconsistencies in their step/activity data during the first couple of days in STEPtember, following the first sync of activity data between their wearables/fitness trackers when opening the app. This can result in the app picking up logged activities prior to September, depending on when the first wearable/app sync was performed. Our tech teams are currently clearing up the data prior to 1 September to ensure only activities between 1-30 September are included. This will be resolved and updated shortly.


    GPS issues may occur during an activity. This can be caused by the phones operating system attempting to preserve memory and battery, as well as accuracy of the GPS signal. 

     

    If you have a weak signal, then discrepancies can occur. In this case the activity may report a different distance than you travelled, and the STEPtember app cannot ‘fill in’ the missing data.

     

    It is also common that different devices can show slightly different data for the same activity. Issues typically fall into three categories:

     

    • GPS drift: The GPS track generally follows the shape of the road/path but with much less precision.
    • Lost GPS signal: If the GPS signal is lost and later re-acquired, the pre- and post-signal-loss points will be connected with a straight line.
    • GPS bounce: A 'jumpy' GPS signal can cause your activity to report more distance than you travelled.

    What can I do to improve app activity tracking?

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    To ensure the best GPS connection, please complete the following steps:

     

    • Have a clear view to the sky as obstructions between your phone and the sky can affect the signal.
    • Ensure your device data is always enabled for the App.
    • Give it time - allow time for the GPS to connect, this may take 30 seconds to a minute, and you should see this via a more accurate track of your progress against the street map
    • Disable any battery saver settings, including Power Saving Mode or Battery Management.

    What permissions/settings do I need to enable to get the most out of the app?

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    To get the most out of the app, please ensure that you have provided the app with the appropriate permissions. You can check this by taking the following steps:

     

    For iPhone devices

    • Head to Settings
    • Scroll down until you find STEPtember
    • Click into Location
    • Select ‘always’

     

    For Android devices

    • Turn your phone off and back on
    • Turn GPS off and back on
    • Go to Settings > Apps > (STEPtember) > Permissions > Toggle Location ON. Be sure that you've allowed the app to use GPS in the background.
    • Check that your location settings are set to high accuracy:

    Settings > Connections > Location > Locating method > High accuracy.

    What is the app event feed?

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    The app event feed is a way to share your activities with other STEPtember participants, as well as with your team and your organisation. For example, you can upload an image of yourself after your activity is completed and share it to the feed to motivate and inspire others.

     

    You can also like and comment on feed items. Given this is a STEPtember forum, we would like to remind all participants to be always kind and respectful of others when commenting. If you see any negative or abusive comments, please take a screen shot and contact the STEPtember team on steptember@cparf.org immediately, so we can remove and manage the feedback.

     

    The event feed can be filtered down to just your Organization or Team or You if you are connected.  

    Who is District?

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    The STEPtember App is provided by District Technologies in collaboration with Cerebral Palsy Alliance Research Foundation, Cerebral Palsy Alliance and STEPtember’s website platform host Funraisin.

    https://www.funraisin.co/funraisin-x-district

    What is the app data privacy policy?

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    The data stored on the app is fitness data, either manually entered or via the use of fitness wearables.

     

    No payment or other financial information is stored on the app, as all financial and donation processing is handled by Funraisin's platform via the STEPtember website

     

    Information collected from the STEPtember app, including location data, is stored in the country in which the STEPtember licensee operates (Australia, USA, European Union), and used to provide an engaging and rewarding STEPtember participant experience offered by the STEPtember app.

     

    For more information view STEPtember privacy policy

    Which country do I select when setting up the app?

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    During the initial App set up you will be asked which country you would like to join – Australia, France, Netherlands or USA.

    Whether or not you live in the US, we ask to choose USA on the app as that is our STEPtember division that you've registered with. We recommend deleting and re-installing the app so you are brought back to the countries page.

    How do I use the STEPtember App with my device?

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    The STEPtember App makes your stepping easier than EVER!

    Once you’ve registered, simply download the STEPtember App for your device via your Apple or Google App store.

    The STEPtember app allows you connect your wearable device:

    • Apple Health

    • Samsung Fit

    • Google Fit

    • Fitbit

    • Strava – via Apple Health and Google Fit

    If you are experiencing issues with your app, please go to your App store and ensure you are using the latest version of the App. You can check this and update via the App Store or Google Play.

    Note: If you did not connect your wearable during the App set up you can do it later by going into the App, click on ‘menu’ then ‘Link Wearables’.

    Can I link my Garmin watch to the STEPtember App?

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    The short answer is yes however there are some limitations due to recent changes Garmin has made to their API set-up which means that only “on foot activities” will pass as “steps” and sync with the STEPtember App.

    Thus, anything recorded via Garmin that is a GPS activity on-foot activity, e.g. Walking, running, hiking, will automatically sync across to the STEPtember App with steps converted.

    However, with activities that are not “on foot” such as cycling, swimming, surfing etc. These will not convert or sync across to the STEPtember App. Users will need to manually enter this data onto the app.

    Please also check out FAQ What wearable can I connect to the APP.

    Need additional assistance ?

    Contact us Here