FREQUENTLY ASKED QUESTIONS

Have a question?
Explore our FAQs and find fast answers to your STEPtember questions.

What is STEPtember?

When does STEPtember start and finish?

When do registrations open?

Registrations for STEPtember 2020 will open July 15.

Where does all the money raised go?

All funds raised by participants are directed towards life-changing scientific advances for people with cerebral palsy including research into the causes and treatment of cerebral palsy. Registration fees along with support from our corporate sponsors help to cover STEPtember campaign costs, advertising and other admin costs.

How has Covid-19 and isolation impacted people with CP?

Because of COVID-19, so many people with CP are having an especially tough time right now. Thirty-three percent of them can’t walk, and many of them aren’t getting stretched or moving in the ways they’re used to. No matter their level of involvement, many people are experiencing increased pain, decreased function, and increased anxiety.

Why is moving forward with CP research even more important now?

Cerebral palsy doesn’t stop. People with CP are experiencing more stress and more pain, along with missing crucial appointments due to isolation and quarantine. Finding new ways to treat their chronic pain takes on renewed importance at this time. It’s also essential that we look toward the future and uncover ways to tailor treatments, ways to lessen its severity, ways to prevent it, and ways to cure it. Research we fund now will help people who are here now and people who will be. Our mission is as urgent as ever.

How much does it cost to join STEPtember?

Registration is $28 for Adults and $15 for Chlidren (under 18yrs).

Can our organization register for STEPtember?

Absolutely. By registering your interest here, you will be kept up to date about STEPtember 2020 and notified when registrations are open.

Can our school register for STEPtember?

Can I register from overseas?

If STEPtember does not operate in your country, you can still particpate with your organization by registering on the US site, however we are not able to post Pedometers and welcome kits to international locations. Please note, any donations made to the US site by people outside the US will be made in US dollars, and they will most likely incur an addtional foreign currency transaction fee on their account. Any donations made outside the US will not be tax deductible. .

Do I have to register again if I've participated in previous STEPtember campaigns?

Yes. If you've participated in a previous STEPtember campaign you will still need to register to participate in the STEPtember 2020 campaign.

How do I make a donation?

To make a general donation to STEPtember, click on 'Donate' at the top right-hand corner of the STEPtember page.

If you wish to make a donation to a STEPtember participant or Team, you can search for their name here.  On their fundraising page, choose donate on right hand side of the screen, and follow the prompts.

How do I donate by check?

To make a donation by writing a check, click on 'Donate' on the person or team page that you wish to donate to. Fill in the amount you'd like to donate. On the next page, and your details, select the ‘check’ button located under ‘Payment Details’.

After you click on the ‘Donate’ button, you’ll receive an email with a document called a ‘Pledge’. Follow the instructions in the email write us a check and mail it to us.  Your donation will appear on the person or team fundraising page, when we have received and processed the check.

How do I share my donation page on my social channels?

You will find the icons for many social channels within the top of your fundraising page, simply select the channel you want to share to. You can also share a request for support from the Get Support page within your dashboard.

My donation didn't appear and I haven't been charged for it.

It sounds like something might have gone wrong. Please make sure you’ve completed all fields on the donation page. If this still doesn't work, use the contact form below to get in touch.

When the donation has been successfully processed, you will receive an email tax receipt.

How will my donation to Steptember appear on my bank statement?

By making a donation to a STEPtember team or particpant, you are supporting the work of Cerebral Palsy Alliance Research Foundation - abbreviated as CPARF.  The charge for your donation will appear on your credit card statement as “CPARF.”

How do I log steps and activities?

To log your steps and activities during the STEPtember challenge, you can either use the ‘My Dashboard’ page on the STEPtember website or use the STEPtember app.

When is the deadline for fundraising/logging steps?

Access to log your all your STEPtember steps, up to September 28 will be open Friday October 2, following the challenge completion. Donations to your fundraising can still be made up until midnight on the 31st of October.

How do I delete steps I’ve added by mistake?

If you make a mistake while entering your steps, log into the STEPtember website on a computer and scroll down to the bottom of the ‘My Dashboard’ page to see your logged steps. Then, simply click on the red cross next to the entry you wish to delete. If you have any issues contact the Customer Support team and we'll be able to help.

My pedometer has stopped working - what do I do?

First step is to remove the battery, let it sit for 30 seconds and put back in. Be sure that the battery is in the correct polarity position - Positive (+) side of the battery should be upward facing. If this doesn't work you may need to replace the battery which can be found in most grocery or convenience stores.

If I have ordered a pedometer, when will it be delivered?

Pedometers will start landing on doorsteps in August. Please allow 10 working days after registering for your kit to arrive via USPS.

My pedometer hasn't arrived- what do I do?

We're sorry to hear that your pedometer hasn't arrived yet, we are very much reliant on USPS to deliver these. If you contact the Customer Support team we can look into it for you and track the package.

I clicked NO to pedometer by accident what do I do now?

We can help you with that!   Just contact the customer support team and we'll take care of it for you.

How do I create a team?

During the registration process, the team lead will be able to enter the names and email addresses of up three additional team members. Each team member will then receive an invitation via email from the STEPtember website to join the team and complete their personal registration. It’s important that each team member has a unique email address during this process.

If you have already registered as an individual and wish to create a team;

1. Log in and go to your dashboard page.

2. On your dashboard page you'll see a range of options across the page - choose 'Create a Team'

3. On this page you can add a team name and invite people (not already registered) to register and join your team.

If you have friends already registered, please create your team and email the names of the participants to steptember@cparf.org and the STEPtember support team will connect them for you.

How do I join a team?

Your Team lead will be prompted to invite you during the registration process, so hold tight and wait for your invite to land in your inbox. You will then need to click on the link provided to register.

If you have already registered as an individual, please ask the team lead to email steptember@cparf.org sending a request to the STEPtember support team to connect your profile to their team.  Please note: there is a maximum of four people per team.

How do I change our team name?

If you wish to change the name of the team you are the lead of, please email our support team at  steptember@cparf.org  Let us know the current and new name of your team. 

Please note: -if the team name you want is alreay taken we will be unable to change it.  So make unique and engaging!!

How do I invite people to my team?

To add people to your team that are not already registered:

  1. Log in to your account
  2. Go to 'My Team'
  3. Team Member
  4. Select the option to Add Team Members and enter their details

They will then receive an email with further instructions to complete the registration process.

If you have colleagues or friends that have already registered that want to join your team, please send an email to steptember@cparf.org with the names of the participants and the STEPtember support team can connect them for you.

Can I have less than four people in my team?

Yes. You can have anywhere from one to four people in your team.

Can I have more than four people in my team?

Unfortunately, no. There is a set maximum of four people per team. You can, however, group multiple teams together by using the same organisation name.

Can I participate as an individual?

Yes! Simply sign up as an individual during your registration. You can always invite team members down the track if you change your mind.

Can I be registered in more than one team?

No. Each participant is identified by their unique email address, which is paired to a single team.

I need to change the team I am in - How do I do this?

We can help you with that, just contact the Customer Support team via email at steptember@cparf.org and we'll give you a hand. Let us know which team you would like to join and we'll get it sorted.

How can I find fundraising sponsors?

Ask! It may seem scary, but most people are happy to help. Start by sharing the STEPtember website with your friends and family on Facebook or Instagram. Tell them the challenge your taking on and ask them to sponsor your moves! 

We've also got fundraising tips for you on our site: https://www.steptember.us/fundraising-hints-tips

How can I fundraise?

If you've never done any fundraising before don't stress as we're here to help! We've got lots of helpful hints and tips to get you on your way. Just visit our page for ideas and information. https://www.steptember.us/fundraising-hints-tips

If my sponsor makes a donation to my page or team page via the website, will they receive a tax receipt?

Yes. All donations receive a tax receipt that will be sent to their nominated email address immediately. Make sure your sponsors check their junk mail for their tax receipt if they haven’t received it.

Do I have to fundraise as a team or can I do my own activities?

That’s up to you! All funds raised by you and your Team Members will be combined to reach your team target.

Our team has reached our fundraising target, what happens now?

Your Team Captain can increase your team’s target at any time on the My Team page.

Do I have to wait for STEPtember to start before I can start fundraising?

No. You’re welcome to start fundraising as soon as you register.

Is the STEPtember website secure?

Yes. The STEPtember website uses SSL technology to encrypt your personal data when it is transferred from your browser to the website. Your personal details are protected on our servers, which are PCI DSS (Payment Card Industry Data Security Standard) compliant. We never store any credit card details on our servers.

Where can I obtain fundraising materials?

On the Resources page, at https://www.steptember.us/resources you’ll find a range of poster options you can use. There are ready-to-use flyers to print as well as range of social media tiles that you can customise to post to your followers.

What happens if I don’t reach my fundraising target?

Your fundraising target is just a guide to motivate you and your team throughout the challenge. Any fundraising you do will make a huge difference to cerebral palsy research and the millions of people with cerebral palsy around the world.

How do I change the organization if I made a mistake?

If you registered as part of the wrong organization, contact our customer support team and we'll help you with the change. Please let us know what organization you should be registered.

Do I have to be in an organization - it's just me Stepping?

No, not at all! We have so many different ways that you can be involved. If you just want to step on your own or with a team, but not as part of an organisation, we would love to have you. This is available as part of the registration process.

Can’t find an answer to your question?

You can contact the STEPtember team directly via the form on the Contact Us page.

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