FREQUENTLY ASKED QUESTIONS

Have a question?
Explore our FAQs and find fast answers to your STEPtember questions.

What is STEPtember?

STEPtember is a leading charity fundraising event that challenges people of all abilities and all fitness levels to aim for 10,000 steps, or the equivalent converted from over 60 different activities,  each day for the month of September. You'll join an incredible community of steppers from across the US who are passionate about moving cerebral palsy research forward. All funds raised support Cerebral Palsy Alliance Research Foundation (CPARF), a registered 501(c)(3) nonprofit organization, funding the brightest US researchers to change what's possible for cerebral palsy. 

Who is CPARF?

Cerebral Palsy Alliance Research Foundation (CPARF) is a nonprofit and a registered 501(c)(3) organization.  We are the organization behind the STEPtember challenge.

CPARF is the foremost organization in the world solely focused on cerebral palsy (CP) research and innovation. CP is the most common lifelong physical disability in the world, and it is one of the most underfunded.

The funds you raise during STEPtember will help us fund the brightest US researchers to move life-changing research forward, and change what's possible for cerebral palsy.

For more information on CP and the research we are funding today – visit cparf.org

When does STEPtember start and finish?

When do registrations open?

Registrations open July 20th, 2022! If you're here early, register your interest and we'll contact you as soon as registrations go live!

Where does all the money raised go?

All funds raised by participants are directed towards life-changing scientific advances for people with cerebral palsy including research into the causes and treatment of cerebral palsy. Support from our corporate sponsors helps to cover STEPtember campaign costs, advertising and other admin costs.

How has Covid-19 and isolation impacted people with CP?

Because of COVID-19, so many people with cerebral palsy are having an especially tough time right now. Thirty-three percent of people with CP can’t walk, and many of them aren’t getting stretched or moving in the ways they’re used to. No matter their level of involvement, many people are experiencing increased pain, decreased function, and increased anxiety.

Why is moving forward with CP research even more important now?

Cerebral palsy doesn’t stop. People with CP are experiencing more stress and more pain, along with many continuing to miss crucial appointments. Finding new ways to treat their chronic pain takes on renewed importance at this time. It’s also essential that we look toward the future and uncover ways to change what’s possible for cerebral palsy. The research we fund will help people who are here now and people who will be. Our mission is as urgent as ever.

How much does it cost to join STEPtember?

In 2022, we have removed registration fees making it 100% free to participate.

Can our organization register for STEPtember?

YES!  We have over 150 corporate organizations and community groups join us each year and we'd love to welcome you!

Can our school register for STEPtember?

Can I register from overseas?

If STEPtember does not operate in your country (Australia, France, The Netherlands and Turkey) you can still particpate with your organization by registering on the US site. International participants are not eligible to win challenge prizes.

Please note: All transactions and donations made to the US STEPtember site by people outside the US will be made in US dollars, and will most likely incur a foreign currency transaction fee. We advise that participants and donors from countries outside of the US should consult tax professionals for guidance regarding tax deductibility in their country.

Do I have to register again if I've participated in previous STEPtember campaigns?

Yes. If you've participated in a previous STEPtember campaign you will need to re-activate your account and complete registration for STEPtember this year.

How do I make a donation?

To make a general donation to STEPtember, click on 'Donate' at the top right-hand corner of the STEPtember page.

If you wish to make a donation to a STEPtember participant or Team, you can search for their name here.  On their fundraising page, choose donate on right hand side of the screen, and follow the prompts.

How do I donate by check?

To make a donation by writing a check, click on 'Donate' on the person or team page that you wish to donate to. Fill in the amount you'd like to donate. On the next page, and your details, select the ‘check’ button located under ‘Payment Details’.

After you click on the ‘Donate’ button, you’ll receive an email with a document called a ‘Pledge’. Follow the instructions in the email write us a check and mail it to us.  Your donation will appear on the person or team fundraising page, when we have received and processed the check.

How do I share my donation page on my social channels?

You will find the icons for many social channels within the top of your fundraising page, simply select the channel you want to share to. You can also share a request for support from the Get Support page within your dashboard.

My donation didn't appear and I haven't been charged for it.

It sounds like something might have gone wrong. Please make sure you’ve completed all fields on the donation page. If this still doesn't work, use the contact form below to get in touch.

When the donation has been successfully processed, you will receive an email tax receipt.

How will my donation to Steptember appear on my bank statement?

By making a donation to a STEPtember team or particpant, you are supporting the work of Cerebral Palsy Alliance Research Foundation - abbreviated as CPARF.  The charge for your donation will appear on your credit card statement as “CPARF.”

Donations and Transactions in foreign currency (non $US Dollars)

Cerebral Palsy Alliance Research Foundation (CPARF) is a US based entity classified by the Internal Revenue Service as a non-profit registered 501(c)(3) organization. All online transactions made on this site are in $USD. CPARF is exempt from federal income tax and donations made (by US residents) to our organization are tax-deductible to the extent allowable by US tax law. A copy of the IRS letter of determination declaring our tax-exempt status is available upon request.

All transactions and donations made to the US STEPtember site by people outside the US will be made in US dollars, and will most likely incur a foreign currency transaction fee. We advise that participants and donors from countries outside of the US should consult tax professionals for guidance regarding tax deductibility in their country.

Do I have to do 10,000 steps a day ?

STEPtember is about being mindful of our activity and setting goals to move and increase our daily physical activity. 10,000 steps a day is a lot for most people – but it’s only goal to aim for during STEPtember. The World Health Organization recommends that adults get at least 150 minutes of low to moderate intensity physical activity per week to maintain and improve your health. This means your steps throughout the day can contribute to your 150 minutes of target activity.

We encourage you to get moving in any way that works for you. You can use our conversion chart to log a variety of activities as steps.

What if I can't step?

STEPtember is for everybody. No matter what your fitness or ability level.  Any way you move is an awesome way to move, and to keep STEPtember as inclusive as possible, we’ve created this exercise guide with some ideas for every ability level. STEPtember challenges everyone to get active however you can, and there are more than 60 activities that convert to steps.

How do I log steps and activities?

To log your steps and activities during the STEPtember challenge, you can either use the ‘My Dashboard’ page on the STEPtember website or use the STEPtember app.

How do I delete steps I’ve added by mistake?

If you make a mistake while entering your steps, log into the STEPtember website on a computer and scroll down to the bottom of the ‘My Dashboard’ page to see your logged steps. Then, simply click on the red cross next to the entry you wish to delete. If you have any issues contact the Customer Support team and we'll be able to help.

When is the deadline for fundraising/logging steps?

Access to log all your STEPtember steps for retroactive dates, up to September 30 will be open until Friday October 8, 2021. Donations to your fundraising can still be made up until midnight on Friday October 29th, 2021.

Do you have a pedometer I can purchase?

We no longer provide pedometers.  The STEPtember APP will connect with the health kit apps in most smartphones, as well as fitness trackers and smart watches. Alternatively there are a range of good value pedometers on Amazon.

How do I create a team?

During the registration process, the team lead will be able to enter the names and email addresses of up three additional team members. Each team member will then receive an invitation via email from the STEPtember website to join the team and complete their personal registration. It’s important that each team member has a unique email address during this process.

If you have already registered as an individual and wish to create a team;

1. Log in and go to your dashboard page.

2. On your dashboard page you'll see a range of options across the page - choose 'Create a Team'

3. On this page you can add a team name and invite people (not already registered) to register and join your team.

If you have friends already registered, please create your team and email the names of the participants to steptember@cparf.org and the STEPtember support team will connect them for you.

How do I join a team?

Your Team lead will be prompted to invite you during the registration process, so hold tight and wait for your invite to land in your inbox. You will then need to click on the link provided to register.

If you have already registered as an individual, please ask the team lead to email steptember@cparf.org sending a request to the STEPtember support team to connect your profile to their team.  Please note: there is a maximum of four people per team.

How do I change our team name?

If you wish to change the name of the team you are the lead of, please email our support team at  steptember@cparf.org  Let us know the current and new name of your team. 

Please note: -if the team name you want is alreay taken we will be unable to change it.  So make it unique and engaging!!

How do I invite people to my team?

To add people to your team that are not already registered:

  1. Log in to your account
  2. Go to 'My Team'
  3. Team Member
  4. Select the option to Add Team Members and enter their details

They will then receive an email with further instructions to complete the registration process.

If you have colleagues or friends that have already registered that want to join your team, please send an email to steptember@cparf.org with the names of the participants and the STEPtember support team can connect them for you.

Can I have less than four people in my team?

Yes. You can have anywhere from one to four people in your team.

Can I have more than four people in my team?

Unfortunately, no. There is a set maximum of four people per team. You can however, have multiple teams created under an organization or group. If you have group of family and friends, for example-  nine ore more people - register by creating an organization / group. As part of this, you can create the first team, and then let others know what the group name is so they can search and join your group.

Can I participate as an individual?

Yes! Simply sign up as an individual during your registration. You can always invite team members down the track if you change your mind.

Can I be registered in more than one team?

No. Each participant is identified by their unique email address, which is paired to a single team.

I need to change the team I am in - How do I do this?

We can help you with that, just contact the Customer Support team via email at steptember@cparf.org and we'll give you a hand. Let us know which team you would like to join and we'll get it sorted.

How can I find fundraising sponsors?

Ask! It may seem scary, but most people are happy to help. An easy way to get started is to 'Start a Facebook Fundraiser' directly from your STEPtember page. It's a super easy way to raise funds as Facebook will help promote your fundraising for your STEPtember challenge and update your friends and family on your progress.


You can also share your STEPtember page on Linked-in, Twitter and Tik-Tok.  Go to our resources page and download our Social Media Tips & Tricks guide

How can I fundraise?

If you've never done any fundraising before don't stress as we're here to help! We've got lots of helpful hints and tips to get you on your way. Just visit our Hints & Tips page for ideas and information. 

If my sponsor makes a donation to my page or team page via the website, will they receive a tax receipt?

Yes. All donations receive a tax receipt that will be sent to their nominated email address immediately. Make sure your sponsors check their junk mail for their tax receipt if they haven’t received it.

Do I have to fundraise as a team or can I do my own activities?

That’s up to you! All funds raised by you and your Team Members will be combined to reach your team target.

Our team has reached our fundraising target, what happens now?

Your Team Captain can increase your team’s target at any time on the My Team page.

Do I have to wait for STEPtember to start before I can start fundraising?

No. You’re welcome to start fundraising as soon as you register.

Is the STEPtember website secure?

Yes. The STEPtember website uses SSL technology to encrypt your personal data when it is transferred from your browser to the website. Your personal details are protected on our servers, which are PCI DSS (Payment Card Industry Data Security Standard) compliant. We never store any credit card details on our servers.

Where can I obtain fundraising materials?

On the Resources page, at https://www.steptember.us/resources you’ll find a range of poster options you can use. There are ready-to-use flyers to print as well as range of social media tiles that you can customise to post to your followers.

What happens if I don’t reach my fundraising target?

Your fundraising target is just a guide to motivate you and your team throughout the challenge. Any fundraising you do will make a huge difference to cerebral palsy research and the millions of people with cerebral palsy around the world.

Does STEPtember have an app?

YES! We have a brand new STEPtember App for 2022 so please delete any old STEPtember Apps and reinstall the new one.

You can download the STEPtember App from your App Store:

Click here for iOS users

Click here for Android users

How do I setup an app account?

When you register for STEPtember, an app account is automatically created for you. You can log in to the app using the same email and password you used to sign up for STEPtember.

The App is not working or can't log into the App?

If the App isn't working on your device, you may have an outdated version.  Please delete any old STEPtember Apps and reinstall the new app.

 

Click here for iOS users

Click here for Android users

 

If you are having challenges logging in, please check that you are using your correct user email and password. A straightforward way to check this is to try logging in to the website via your preferred mobile browser. This will help you confirm that you have working internet access. If you can't load the STEPtember website, please check your internet WIFI / 4G access.

 

If the above is working fine, please make ensure your device is not set to caps lock, check all spelling, and try again.

 

If you’re still having issues, you can:

 

  1. Reset your password in your account
  2. Log in again to the STEPtember website with your refreshed password
  3. Try to log in to the app again
  4. Check in with a colleague or family member – can they log into your account using your credentials on their STEPtember App? If they can log in successfully, please try to reset the network settings of your device. Please find below a link to the reset instructions. Please note, this will remove your saved Wi-Fi passwords, so please make sure you know them before continuing.

 

For further assistance please check the below:

How do I log steps using the App?

Within the STEPtember App there are multiple ways to track your activity.

 

First option – Link Wearables

  1. Open the App
  2. Click MENU
  3. Click Link Wearables
  4. Connect your wearable device by selecting from the list of options

 

SEE FAQ - What wearables can I connect to the app?

 

 

Second Option - Log within Daily Step box

  1. Open the app
  2. Click on the blue + within the Daily Step box
  3. Select add STEPS or add ACTIVITY
  4. For adding STEPS: Choose the date and add your step count
  5. For adding an Activity: Choose the date, select the activity and add how long you did the activity for
  6. Click LOG STEPS/ACTIVITY and you can also share your activity to your FEED

 

Third option – In Built Activity tracker

  1. Open the app
  2. Click ‘START ACTIVITY’ which will take you to the in-built APP step/activity tracker
  3. You will need to enable location permissions
  4. Click “START” and there will be a 3-2-1-GO countdown and then you can start STEPping!
  5. Once completed your STEPping select Stop and your activity will be logged (note if your activity is under 200m it will be considered too short and not recorded).

 

Please note prior to September 1st, while you won't be able to log steps or activity via the dashboard on the website you will be able to log steps and sync wearables to the app. Any stepping/activity data logged prior to September 1st will be wiped clear on August 31st at 23:59pm.

How to delete STEPS using the App?

You will not be able to delete Steps or activity via the STEPtember APP.

 

If you make a mistake while entering your steps, you can delete steps or activity by logging into your account on the website only.

 

  1. Log into your account
  2. Click on ‘log my steps’
  3. Scroll down to see your logged steps.

Click on the trash icon next to any entry you wish to delete. This will completely remove the entry so you can start again.

How do I enter steps or an activity manually?

Within the STEPtember App there are two ways you can enter steps or activity manually.

 

First option – Log within Daily Step box

  1. Open the app
  2. Click on the blue + within the Daily Step box
  3. Select add STEPS or add ACTIVITY
  4. For adding STEPS: Choose the date and add your step count
  5. For adding an Activity: Choose the date, select the activity and add how long you did the activity for
  6. Click LOG STEPS/ACTIVITY and you can also share your activity to your FEED

 

Second Option – In Built Activity tracker

  1. Open the app
  2. Click ‘START ACTIVITY’ which will take you to the in-built APP step/activity tracker
  3. You will need to enable location permissions
  4. Click “START” and there will be a 3-2-1-GO countdown and then you can start STEPping!
  5. Once completed your STEPping select Stop and your activity will be logged (note if your activity is under 200m it will be considered too short and not recorded).

 

Please note prior to September 1st, while you won't be able to log steps or activity via the dashboard on the website you will be able to log steps and sync wearables to the app. Any stepping/activity data logged prior to September 1st will be wiped clear on August 31st at 23:59pm.

What wearable can I connect to the app?

This year we are pleased to have a larger pool of wearables you can connect to the app, making your STEPping easier than ever!

 

The STEPtember app allows you to connect your wearable device to:

 

Apple Health

  • Daily step count - automatically reads the daily step count via ‘Add steps>Fitness Trackers’. User needs to manually log them by pressing 'log steps'
  • On-foot Activities - Anything recorded via Apple Health that is a GPS activity, i.e. an Apple Watch run, and is an on-foot activity, e.g. Walking or running, will automatically be synced with the app

Fitbit

  • Daily step count - automatically reads the daily step count via ‘Add steps>Fitness Trackers’. User needs to manually log them by pressing 'log steps'
  • On-foot Activities - Anything recorded via Fitbit that is a GPS activity, i.e a run where the user presses start/stop, and is an on-foot activity, e.g., Walking or running, will automatically be synced with the app

Garmin

  • On-foot Activities - Anything recorded via Garmin that is a GPS activity on-foot activity, e.g., Walking or running where the user presses start/stop, will automatically be synced with the app

Google Fit

  • Daily step count - automatically reads the daily step count via ‘Add steps>Fitness Trackers’. User needs to manually log them by pressing 'log steps'

Map My Run

  • On-foot Activities - Anything recorded via Fitbit that is a GPS activity, i.e a run where the user presses start/stop, and is a on-foot activity, e.g., Walking or running, will automatically be synced with the app
  • Daily Step Count - pending

 

Notes:

  • For Samsung Fit and other Android connected wearables if you can connect the device into the Google Fit / Health setup then you can use those devices.
  • Any activities that are recorded and are not walking/running, e.g., cycling, swimming, gym workout etc, will not be sent through to the app
  • If you are experiencing issues with your app, please go to your App store and ensure you are using the latest version of the App. You can check this and update via the App Store or Google Play.

If you did not connect your wearable during the app set up you can do it later by going into the App, click on ‘menu’ then ‘Link Wearables’.

How do I connect/disconnect my wearables?

Connect:

On initial setup of the app, you would have been given an option to connect wearables.

 

If you did not connect your wearable during the app set up, you can browse to the app menu and choose ‘Link Wearables’ to connect / disconnect them.

 

See FAQ What wearables can I connect to the app?

 

Disconnect:

You will need to go to the app menu and choose ‘Link Wearables’, and then select to un-link the connection. Once done on the app, you will need to also go to your wearable account and ensure that you have removed the app access there too. Please refer to your device’s support site for instructions on how to remove a connected 3rd party app.

How does the app track my activity?

The STEPtember App uses the built-in GPS system in your smartphone to track your fitness activity when using the ‘Start Activity’ button.

 

If you link the app to a wearable, then the app will use the devises GPS and location systems to track your steps, which are then loaded in to the STEPtember App.

The app is reporting different steps, locations and/or distances?

GPS issues may occur during an activity. This can be caused by the phones operating system attempting to preserve memory and battery, as well as accuracy of the GPS signal. 

 

If you have a weak signal, then discrepancies can occur. In this case the activity may report a different distance than you travelled, and the STEPtember app cannot ‘fill in’ the missing data.

 

It is also common that different devices can show slightly different data for the same activity. Issues typically fall into three categories:

 

  • GPS drift: The GPS track generally follows the shape of the road/path but with much less precision.
  • Lost GPS signal: If the GPS signal is lost and later re-acquired, the pre- and post-signal-loss points will be connected with a straight line.
  • GPS bounce: A 'jumpy' GPS signal can cause your activity to report more distance than you travelled.

What can I do to improve app activity tracking?

To ensure the best GPS connection, please complete the following steps:

  • Have a clear view to the sky as obstructions between your phone and the sky can affect the signal.
  • Ensure your device data is always enabled for the App.
  • Give it time - allow time for the GPS to connect, this may take 30 seconds to a minute, and you should see this via a more accurate track of your progress against the street map
  • Disable any battery saver settings, including Power Saving Mode or Battery Management.

What permissions/settings do I need to enable to get the most out of the app?

To get the most out of the app, please ensure that you have provided the app with the appropriate permissions. You can check this by taking the following steps:

 

For iPhone devices

  • Head to Settings
  • Scroll down until you find STEPtember
  • Click into Location
  • Select ‘always’

 

For Android devices

  • Turn your phone off and back on
  • Turn GPS off and back on
  • Go to Settings > Apps > (STEPtember) > Permissions > Toggle Location ON. Be sure that you've allowed the app to use GPS in the background.
  • Check that your location settings are set to high accuracy:

Settings > Connections > Location > Locating method > High accuracy.

What is the app event feed?

The app event feed is a way to share your activities with other STEPtember participants, as well as with your team and your organisation. For example, you can upload an image of yourself after your activity is completed and share it to the feed to motivate and inspire others.

 

You can also like and comment on feed items. Given this is a STEPtember forum, we would like to remind all participants to be always kind and respectful of others when commenting. If you see any negative or abusive comments, please take a screen shot and contact the STEPtember team at steptember@cparf.org immediately, so we can remove and manage the feedback.

 

The event feed can be filtered down to just your Organization or Team or You if you are connected.  

Who is District?

The STEPtember App is provided by District Technologies in collaboration with Cerebral Palsy Alliance and STEPtember’s website platform host Funraisin.

https://www.funraisin.co/funraisin-x-district

What is the app data privacy policy?

The data stored on the app is fitness data, either manually entered or via the use of fitness wearables.

 

No payment or other financial information is stored on the app, as all financial and donation processing is handled by Funraisin's platform via the STEPtember website

 

Information collected from the STEPtember app, including location data, is stored in the country in which the STEPtember licensee operates (Australia, USA, European Union), and used to provide an engaging and rewarding STEPtember participant experience offered by the STEPtember app.

 

For more information view STEPtember privacy policy

How do I change the organization if I made a mistake?

If you registered as part of the wrong organization, contact our customer support team and we'll help you with the change. Please let us know what organization you should be registered.

Do I have to be in an organization - it's just me Stepping?

No, not at all! We have so many different ways that you can be involved. If you just want to step on your own or with a team, but not as part of an organization, we would love to have you. This is available as part of the registration process.

Can’t find an answer to your question?

You can contact the STEPtember team directly via the form on the Contact Us page.

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